Shipping & Returns
🚚 Shipping & Delivery Policy
📦 Where We Deliver:
We ship across all serviceable pin codes in India.
🚀 Dispatch Time:
All orders are dispatched within 2–5 working days from the date of order confirmation.
🕒 Delivery Time:
Once shipped, delivery usually takes:
- 2–5 working days for metro cities
- 6–7 working days for other regions
Please note: Delivery timelines may vary slightly due to unforeseen courier delays or during festive seasons.
💸 Shipping Charges:
- Free shipping on all prepaid orders
- COD (Cash on Delivery) available at ₹150 extra
🔄 Returns & Exchange Policy
❗ Eligibility:
We accept exchange requests only — no refunds.
🔁 Exchanges:
You may request an exchange for:
- Size issues
- Manufacturing defect (must notify within 2 days of delivery)
- Wrong item received
📩 To initiate an exchange:
- WhatsApp us at [+91-9667798682] or email at [ swanluxedesigns@gmail.com]
- Share your order ID, reason for exchange, and an image (if applicable)
- Exchange request must be placed within 3 days of receiving the order
🔄 Exchange Process:
- Once approved, the item must be sent back unworn, unwashed, with tags intact.
- Once we receive the original item, your new piece will be dispatched within 2-4 working days
- Exchange pickup may be available in select PIN codes (or you may need to ship it back)
⚠️ Non-Exchangeable Items:
- Items bought during a sale or with a coupon code
- Products that appear worn/damaged or are returned without tags
Cancellations
- No cancellations allowed once the order is shipped.
🧵 Need Help?
We’re here to assist you!
Message us on WhatsApp or write to us at [swanluxedesigns@gmail.com] for any order-related support.