Refund policy

We have a no return policy, which means you can only exchange the products.


🔁 Exchanges:

You may request an exchange for:

  • Size issues
  • Manufacturing defect (must notify within 2 days of delivery)
  • Wrong item received

📩 To initiate an exchange:

  • WhatsApp us at [+91-9667798682] or email at [swanluxedesigns@gmail.com]
  • Share your order ID, reason for exchange, and an image (if applicable)
  •  Exchange request must be placed within 3 days of receiving the order

 🔄 Exchange Process:

  • Once approved, the item must be sent back unworn, unwashed, with tags intact.
  • Once we receive the original item, your new piece will be dispatched within 2-4 working days
  • Exchange pickup may be available in select PIN codes (or you may need to ship it back)

 ⚠️ Non-Exchangeable Items:

  • Items bought during a sale or with a coupon code
  • Products that appear worn/damaged or are returned without tags

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Cancellations

No cancellations allowed once the order is shipped.